Last update: June 2020StateZero Services

Please read our Service Level Agreement carefully.

Network & Server Uptime

StateZero guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a StateZero customer.

The following requirements must be met while claiming credits:

• Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)

• You must submit a ticket through our client portal to the billing department

• All requests must be submitted within 5 days of the reported downtime

• All requests must contain a ticket ID or announcement notification of the service interruption

SLA Credit will be generated as follows based on your monthly renewal price:

99.9% – Guaranteed

99.8% – 99.5% 20%

99.4% – 99% 40%

98.9% – 98.5% 60%

Below – 98% 100%

Downtime for the following events shall not be accounted for:

• DDoS Attacks

• Scheduled downtime or planned maintenance

• Interruption of service due to unpaid invoices, abuse notifications and violations of TOS

• ISP or local connection problems

• Customer-controlled downtime

• Natural Disasters or events beyond the control of StateZero

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+264 85 550 9009 support@statezero.co email us